We’ve made
30,016
repairs in 2023/24
7772
were emergency repairs
£25M
Total spent on repairs
£12.8M
Total spent on investment works
This was spent across the following areas:
Internal works like kitchens, bathrooms and boilers:
69%
External works like Doors, roofing & windows:
31%
Number of kitchens, bathrooms and boilers:
128
Bathrooms
181
Kitchens
425
Boilers
Percentage of repairs completed first time
%
“I must thank you for the efficiency and the speedy way the work was carried out… Thanks to the workman and Fairhive.”
“…The two men who attended my property were just excellent. They turned up on time with all the relevant passes and wearing Fairhive branded uniforms so that I was in no doubt as to their identity. They were courteous, respectful both to me and my property and above all the most pleasant gentlemen that I have ever had attend my home…”
“…I was very impressed…, he clearly identified himself to me before entering the property which I appreciate, especially when being alone… He was friendly and very professional whilst at my property, and I think he is a great assist to your team!…”
Keeping properties in good repair
By focussing on reducing the backlog of repairs we have been able to reduce waiting times and by making further efficiencies across the repairs team we expect to see improvements in the service we offer.
%
Satisfaction with repairs
%
Decent homes achieved
%
Emergency repairs completed within target timescale (24 hours)
%
Non-emergency repairs completed within target timescale (28 days)
Nearly half of all emergencies attended related to heating, of which 99.80% were attended to within 24 hours
Maintaining building safety
Satisfaction that the home is safe
Gas safety checks continue, we had a small number of properties with access issues which have all now been completed. A programme of fire safety checks is in place to highlight the priority of this work and our lifts, legionella and asbestos programmes have improved with better data and enhanced processes.
%