We’re pleased to share the 2023/24 Annual Report to Residents, all numbers have been rounded to the nearest whole number and relate to the financial year 2023/24. This year’s report also contains Tenant Satisfaction Measures alongside our own key performance indicators. You can read the full report here. If you have any questions about the report, please contact the team using the button below.
Respectful and helpful engagement – Tenant Satisfaction Measures
Satisfaction that the landlord listens to resident views and acts upon them
%
Satisfaction that the landlord keeps residents informed about things that matter to them
%
Agreement that the landlord treats residents fairly and with respect
%
We’re seeing an improvement we know we still have work to do. Keeping residents informed on progress of work and effective communication with residents are key priorities for us.
Overall satisfaction
%
We saw an improvement over the last half of the year; dissatisfaction related to repairs waiting times, a back-log of repairs and challenges with grounds maintenance. We worked hard to complete outstanding jobs, as well as new repairs, which helped to improve repairs satisfaction. Challenges around grounds maintenance were addressed direct with the contractor and we saw more positive feedback as a result.
For more on complaints and compliments see our complaints report
For more on complaints and compliments see our complaints report
